Our terms and conditions
These Terms and Conditions constitute a legally binding agreement (“Agreement”) made between you and Clowdnet, concerning your access to and use of our website or mobile application (the “Application”). You agree that by accessing the Application, you have read, understood, and agree to be bound by all of these Terms and Conditions Use.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE APPLICATION AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Application from time to time also form part of these Terms and Conditions. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We may alert you about any changes by updating the “Last updated” date of these Terms and Conditions and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Application after the date such revised Terms are posted.
The service provided by the Application is not intended for use by any person or entity in any jurisdiction or country where such use would be contrary to law or regulation. Accordingly, those persons who choose to access the Application from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
1. eSIM service
www.Clowdnet.com (Clowdnet) sells prepaid eSIM with data service plans based on eSIM technology (the “Service”). Clowdnet may be reselling the Service through a Partner or an Agent.
2. Terms of service
2.1. Registration
2.1.1. The customer may register for the Service through our website, on our Clowdnet App or via other partners or agents
2.1.2. The customer must provide his or her First and Last name, email address to register and mobile no. Additionally customers may upload their profile photo and state their travel preferences. Such information can be provided voluntarily
2.1.3. The customer must accept the General Terms and Conditions and the Privacy Policies to register for the Service
2.2. Purchase and Activation
2.2.1. Clowdnet may restrict the availability of plans to some countries. Customers can search, select and purchase our plans on our website, on the Clowdnet app, or through our partners and agents.
2.2.2. By purchasing the Service, customers acknowledge that they have an unlocked, eSIM-compatible device, which is a prerequisite for the Service.
2.2.3. On purchase, customers must download the eSIM onto the customer device in order for the data plans to be configured as per your order. The downloaded eSIM shall continue to remain on your device after credit has been expended or your plan has expired. Customers can choose to remove the eSIM in their phone settings at any time, but we recommend that the customer do not remove eSIM until their plan has been depleted or expired.
2.2.4. To implement Service, the customer must first download the eSIM, then activate the data plan attached to the eSIM in order for service to commence. This downloading eSIM and the activation of the plans may require stable internet connection.
2.3. Duration and Termination
2.3.1. The Service shall commence immediately following a successful download of eSIM and activation of the data plan associated with the eSIM.
2.3.2. The duration of the Service will be as per the terms of the plan purchased.
2.3.3. The Service will terminate either on full consumption of plan or expiry of duration of the plan, whichever is earlier.
2.3.4. Clowdnet may suspend the Customer’s use of the Service in case of breach of customer obligations mentioned below, with or without any notice. Clowdnet reserves the rights close the account(s) of any Customer and to request proper payment if the Customer attempts to use the Clowdnet’s credits, promotions and referrals for the Services (the “Program”) in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
2.4. Engagement
2.4.1. The Service is provided on an “as is” and “as available” basis. Clowdnet shall use reasonable steps to make the Service available to you at all times, contingent upon our and/or our service provider’s ability to maintain network capacity and connection availability. However because Clowdnet relies on technology and networks provided by its partners, Clowdnet cannot guarantee network coverage, quality or availability of the Service.
2.4.2. Clowdnet partners with other entities to provide the Service. Clowdnet is under no obligation to inform the customer if it uses services from such partners. Customers agree to comply with Terms and Conditions of our partners as well.
2.4.3. Availability of Service depends on our partners’ ability to maintain network capacity and connection availability, for which there are no guarantees.
2.5. Customer Obligations
2.5.1. Customer agrees to use the Service in compliance with these Terms and Conditions and to be responsible for all use of the Service.
2.5.2. Customers agree to submit true, accurate, and complete registration information, and to keep such information up-to-date.
2.5.3. Customer agrees to keep the password confidential and will be responsible for all use of the account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is objectionable.
2.5.4. Customer agrees to use the Service in accordance with all applicable laws and regulations of the home nation, the country of residence, and the country in which the customer is present.
2.5.5. Customer agrees that the Service shall be used for personal consumption only.
2.5.6. Customers agree that the Service shall not be used to engage in any action that is abusive, illegal or fraudulent or that causes the Network to be impaired or damaged.
2.5.7. Customer agrees that the credits, promotions and referrals for the Services (the “Program”) shall not be used to undermine the fairness, integrity or legitimate operation of the Program, including but not limited to, creating fake accounts or using fictitious identities to participate in the Program or receive Reward. Clowdnet, in its sole discretion, reserves the right to disqualify the customer from the Program and future use of our Services.
2.5.8. Customer agrees that Clowdnet may suspend the Service in case of breach of the above obligations, and that the Customer will continue to be liable and shall pay all charges due under these Terms and Conditions in respect of the suspended Services. Do note that any attempt to deliberately damage or undermine the legitimate operation of the Services and the Program may be in violation of criminal and civil laws. Clowdnet reserves the right to seek remedies and damages (including attorney fees) to the fullest extent of the law, including criminal prosecution.
3. Payment Terms
3.1. The customer may register and buy the eSIM on our website: https://www.Clowdnet.com/ and on the Clowdnet App. Payment may be processed through an authorized agent of Clowdnet.
3.2. All eSIMs are prepaid and prices are inclusive of any applicable taxes, unless specified otherwise. Indirect Tax may be levied on the basis of the zip code shown in the billing information related to the Credit Card Payment.
3.3. Indirect Taxes means sales tax, value-added tax, and any similar levies or taxes imposed by government entities at the time of sale of Plans.
4.Returns and Refunds Policy
4.1. Customers will be charged upon the purchase of eSIM.
4.2. Customers may request a change prior to the installation and activation of the eSIM or a refund if there is a known technical problem originating from Clowdnet after activation of eSIM.
4.3. Any complaints or feedback about the Service can be sent to our WhatsApp channel, send us a message to our chatbot on our website, to the support team via a composed message to the Help Center of the mobile app, or email support@Clowdnet.com.
5. Governing Law and Legal Compliance
5.1. This Agreement and any non-contractual obligation arising out of or in connection with it, will be governed by and construed in accordance with the laws of United Kingdom and any dispute shall be dealt in the courts there.
5.2. Other mandatory rules, regulations and laws of other countries may also apply to your use of the Services.
5.3. We may be required to collect certain personal information from you in order to comply with legal and regulatory requirements. If we request such information from you and indicate that this is for legal or regulatory compliance, then you agree that you will provide us with the true and accurate information requested. Our use of your personal information is subject to the terms of our Privacy Policy (see below).
6. Intellectual Property Rights
Except as otherwise indicated, the Web and Application is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Application (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the Web and Application “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Application and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
If you are eligible to use the Web Application and Mobile Application, you are granted a limited license to access and use the Application and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Website, Application, Content, and the Marks.
7. Privacy Policy
We take our customers’ privacy seriously. Please review our Privacy Policy available in mobile and website. By using the Application, you agree to our Privacy Policy, which is incorporated into these Terms and Conditions.
We may be compelled to disclose your personal details where we are required to do so by a valid order of an authorised governmental representative or court order. By registering for the Services you consent to such disclosure including potentially to countries which do not provide the same level of data protection as the United Kingdom.
8. User Generated Contributions
The Application and the Website may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Application, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Application and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary.
When you create or make available any Contributions, you thereby represent and warrant that:
- The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights of any third party, including but not limited to their copyright, patent, trademark, trade secret, or moral rights.
- You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, to the Web and Mobile Application, and other users of the Application to use your Contributions in any way enabled by the Application or referred to in these Terms and Condition
- You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Application and these Terms and Conditions.
- Your Contributions are not false, inaccurate, or misleading.
- Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
- Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
- Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
- Your Contributions do not advocate the violent overthrow of any government or incite, encourage, or threaten physical harm against another.
- Your Contributions do not violate any applicable law, regulation, or rule.
- Your Contributions do not violate the privacy or publicity rights of any third party.
- Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
- Your Contributions do not violate any country, federal or state law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
- Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
- Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms and Conditions, or any applicable law or regulation.
Any use of the Web and Mobile Application in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Web and Mobile Application .
9. Contribution License
By posting your Contributions to any part of the Mobile and Web Application, or making Contributions accessible to the Application by linking your account from the Mobile and Web Application to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sub-licenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.
This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Mobile and Web Application. You are solely responsible for your Contributions to the Mobile and Web Application and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Mobile and Web Application; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
For more information about terms and condition
You can reach our team 24/7, 365 days a year. Just send a message to our email or our online chat:
- Email: support@Clowdnet.com
- Chat: just click the red pop-up in the bottom right hand corner of this page
- You can also WhatsApp us at: +44 7477 219838 (this line is operated 9.00 – 17.00 GMT)
- All business enquiries should be sent to: social@Clowdnet.com
Postal address: 3rd Floor, 86-90 Paul Street, London EC2A 4NE. UK
10. Refund Policy
If you’re not happy with your eSIM experience, please let us know!
Our eSIMs usually work without a glitch, but if you experience connection issues we can look into this and discuss remedies.
Some conditions do apply so make sure to review our terms below.
These cancellation and return terms apply to all purchases made through the online store www.clowdnet.com without exception.
Once you buy your eSIM you will receive a confirmation email with the QR code. Once sent, we cannot recover the eSIM nor prevent its use. For this reason, we can only provide refunds in certain situations.
When you can receive a refund:
If your eSIM does not work due to a problem with clowdnet or the connection provider, we can provide a full or partial refund.
Before processing a refund or chargeback, we ask that you:
- Contact our support team (support@clowdnet.com) to report the connection incident
- Provide information and screenshots so our team can identify the problem
Our support team usually respond within a couple of minutes, however at busy times this may extend to 4 hours.
If the connection problem cannot be solved, Clowdnet will reimburse your order.
If the eSIM never connected to the internet, we can offer a full refund minus a small admin fee. If the eSIM stopped working or only worked temporarily, we can provide a partial refund for the number of days you were without internet connection, discounting the days in which you had connection.
In both cases, Clowdnet reserves the right to deduct a small administration cost from refunded amounts.
Keep in mind that our response time regarding your refund request is from 3 to 5 workdays. Once you have received our response, your refund will be reflected in the same account with which you made the payment depending on your bank from 5 to 10 workdays.
When you can’t receive a refund:
- We cannot issue a refund if you give us the wrong email address during the purchase. We can forward the eSIM to a different email address, but we cannot guarantee that it will not be used by the owner of the incorrect email address, in which case it cannot be refunded.
- We cannot issue a refund if your device is not compatible with eSIM or is not unlocked. Clowdnet provides a list of compatible devices on its website and customers can ask if their device is compatible by contacting our customer team.
- We cannot issue a refund if you have changed your mind or if you no longer need the eSIM.
- We cannot issue a refund in any other case not specified on this page.
How can I request a refund?
Please contact support@clowdnet.com
If you experience a connection problem with your eSIM, contact us the moment the issue occurs. Our team will first ensure that your eSIM is correctly configured. If the problem persists once the eSIM is correctly configured, our team will continue with the refund process.
How will I be refunded?
Refunds will be made to the payment method you used when making the purchase.
Alternatively, we can offer credit on our store for another eSIM purchase.
For help, please contact us in our online chat or by email at support@clowdnet.com
Fair Use Policy (FUP)
Clowdnet’s fair usage policy for unlimited data aims to ensure that all customers receive a reliable and fast service. The policy is designed to prevent a small number of users from generating large amounts of traffic that could impact other customers.
Some examples of behaviour that could be considered inappropriate usage include:
- Using data in a way that’s outside of normal commercial practice
- Using data through automated means
- Using data in a way that damages the hosting network
- Using data in a way that’s fraudulent, abusive, illegal, or a nuisance
If Clowdnet believes that a customer is abusing the service, they may:
- Ask the customer to moderate their behaviour
- Limit the speed of the customer’s data services
- Block the customer’s access to data services
Clowdnet’s Acceptable Use Policy also covers other aspects of service use, such as:
- Using services for personal use only
- Not using services for harmful, deceptive, or illegal activities
- Not using inclusive roaming services more than would be reasonable
For the general guidance of our customers:
Customers must not use the Service for any illegal purpose. Customers should be aware that some material is illegal to possess or transmit. Customers should also note that unauthorised access to computer systems may be an offence; although many machines connected to the Internet are placed there so that the customer may access them, it does not follow that the customer may access any computer he or she comes across in any manner they choose.
We are not responsible for the content of external sites.
We expect that our customers will abide by the Fair Usage Policy and other terms and conditions imposed by the operators of those networks and services.
Customers must not send packets onto the Internet, which have forged addresses or which are deliberately constructed to adversely affect remote machines.
Customers may not run “scanning” software which accesses remote machines or networks, except with the explicit permission of the owner of those remote machines or networks.
Customers must ensure that they do not further the sending of unsolicited bulk email or any other form of email or Usenet “abuse”. This applies to both material that originates on your system and also third party material that passes through it.
Customers must not run an “open mail relay”, viz. a machine which accepts mail from unauthorised or unknown senders and forwards it onward to a destination outside of your machine or network.
Customers must not use the Service in any way that is unlawful or illegal or in any way to the detriment of other Internet users. Customers also must not allow anybody using your connection to use the Services in any way that is unlawful or illegal or in any way to the detriment of other Internet users
Customers are prohibited from storing, distributing, transmitting or causing to be published any Prohibited Material through your use of the Services. Examples of “Prohibited Material” shall be determined by us (acting in our sole discretion) and shall include (but are not limited to) material that: is threatening, harassing, invasive of privacy, defamatory, racist, obscene, indecent, offensive, abusive, harmful or malicious; infringes or breaches any third party’s intellectual property rights (which shall include, but not be limited to copyright, trade mark, design rights, trade secrets, patents, moral rights, paternity rights and performance rights) – this includes the use, distribution and/or copying of any material without the express consent of the owner; is in violation of any law or regulation that is enforceable in the United Kingdom or USA; unsolicited promotional or marketing material; chain letters or pyramid selling schemes; and programs containing viruses, hoaxes or any tools designed to compromise the security of other websites and/or systems.
For the avoidance of doubt, the storage upon and/or distribution over our systems by any User of “pirated” software, or any other materials that are not expressly licensed to the User, will constitute a violation of this Fair Usage Policy.
We reserve the right to inform and/or report the storage, distribution, transmission, retransmission or publication of Prohibited Material (and/or any other materials which may constitute unlawful conduct by Users) to relevant authorities and/or regulators.
Our privacy policy
Clowdnet Services Ltd also known as ‘Clowdnet’, (www.Clowdnet.com), recognises the importance of your privacy. This privacy policy tells you what personal information we collect and how we use it.
Clowdnet may change this privacy policy from time to time, in its sole discretion, as discussed in section ‘9. Changes to This Policy’ below. By registering an account or otherwise using or visiting any Clowdnet website, application, product, software, tool, data feed, and/or service (collectively the “Service”), you understand and agree to the terms of this policy. Please read this policy carefully.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us directly at support@clowdnet.com or find more information under section ‘7. How Does A User Change Or Update Information’.
Clowdnet is committed to your privacy. This privacy notice explains how we collect, use, disclose, retain, and protect your personal information.
- A few key principles regarding GDPR;
- A clear purpose: the controller must specifically inform the customer of the use he will make of his personal data by collecting them.
- Relevant data: the controller must only collect data that is strictly necessary for his treatment; this is the principle of minimizing collection.
- The retention period: the personal data must be kept enough time for the controller to achieve its purpose; beyond that time, the data must be deleted.
- The rights of individuals: individuals can exercise their rights over the personal data held by the controller: access, rectification or deletion.
1. What Information Do We Collect?
1.1. Personally-Identifiable Information
We may collect personally identifiable information when you specifically and knowingly provide it to us, for example when you sign up for our newsletter or chat, create an account, request more information on our contact us page, respond to a survey or questionnaire and provide personal information such as your email address, name, phone number or other information. Where applicable, personally identifiable information includes personal data as defined in applicable law.
This Privacy Policy does not apply to the privacy practices of third parties that we do not own or control, including but not limited to any third party websites, services, applications, online resources to which this Site may link or otherwise reference (collectively Third Party Services or TPS) that you may access through the Services.. We encourage you to carefully review the privacy policies of any TPS you access.
Clowdnet does not consider personally identifiable information to include information that has been anonymised so that it does not allow a third party to identify a specific individual. We collect and use your personally-identifiable information to provide the services, operate and improve our service, provide customer service, perform research and analysis aimed at improving our products, service and technology, and display content that is customized to your interests and preferences.
You may always choose not to provide personally identifiable information, but if you choose so, certain parts of the Service may not be available to you. If you have registered an account with us, you will have agreed to provide your personally identifiable information in order to access the services. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this policy, please do not use our Services.
1.2. Sensitive Personal Data
Subject to the following paragraph, we ask that you do not send us, and you do not disclose, any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services or otherwise to us.
If you send or disclose any sensitive personal data to us when you submit content to the services, you consent to our processing and use of such sensitive personal data in accordance with this policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such content to us. Please note that even if these information are provided, we will not store them anywhere on our side.
1.3. Non-Personally-Identifiable Information
We may collect and aggregate non-personally identifiable information which is information which does not permit you to be identified or identifiable either by itself or in combination with other information available to a third party. This information may include information such as a website that referred you to us, your IP address, browser type and language, hardware types, geographic location, and access times and durations. We also may collect navigational information, including information about the service content or pages you view, the links you click, and other actions taken in connection with the service. We use this information to analyze usage patterns as part of making improvements to the Service.
1.4. Cookies, Pixels and Local Storage
We may collect information using cookies, which are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience when using the Services.
We use two broad categories of cookies: (1) first party cookies, served directly by us to your computer or mobile device, which are used only by us to recognise your computer or mobile device when it revisits any site or application that is party of the Services; and (2) third party cookies, which are served by service providers on sites or applications and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
2. Cookies We Use
2.1. Type of Cookies
The Services use the following types of cookies for the purposes set out below:
Strictly Necessary Cookies: These cookies are essential to provide you with services available through the Services and to enable you to use some of its features. For example, they allow you to log in to secure areas of the sites or applications and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
Functionality Cookies: These cookies allow the Services to remember choices you make when you use a site or application, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of your account or preferences. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Services.
Performance Cookies: These cookies are used to collect information about traffic to the services and how users use the services. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to, the websites that referred them, the pages visited, what time of day they visited, whether they have visited before, and other similar information. We use this information to help operate the services more efficiently, to gather broad demographic information and to monitor the level of activity on our services.
We use Google Analytics for this purpose. Google Analytics uses its own cookies. It is only used to improve how the services work. You can find out more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies
You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html
You can prevent the use of Google Analytics relating to your use of the services by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB
Targeting Cookies / Advertising Cookies: These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
2.2. Disabling Cookies
Google AdWords Conversion Tool : Privacy information of the provider(https://goo.gl/CUUMgi), Link to Opt-Out(https://goo.gl/ghZWnt).
On www.youronlinechoices.com you can read more about cookies and the individual providers. There you can also opt out of usage-based online advertising through one or more tools. To go directly to the preference manager, please click here.
2.3. Pixel Tags
We may also use pixel tags (which are also known as web beacons and clear GIFs) on the Services to track the actions of users on our sites and applications. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the services, so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users personal data.
3. What Do We Do With The Information That We Collect?
3.1. Information That We Collect
Except as disclosed in this privacy policy, Clowdnet does not share your personal information with any outside, 3rd or non-contracted parties.
Clowdnet will use the personally identifiable information directly provided by you solely for the purpose for which you have provided it, which may include:
- to operate, maintain, and improve the Services;
- to manage your account, including to communicate with you regarding your account;
- to operate and administer any promotions you participate in on any site or application;
- to respond to your comments and questions and to provide customer service;
- to send information including technical notices, updates, security alerts, and support and administrative messages;
with your consent, to send you marketing emails about upcoming promotions, and other news, including information about products and services offered by us and our affiliates. We retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
You may opt-out of receiving such information at any time: such marketing emails tell you how to opt-out. Please note, even if you opt out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you;
to process payments you make via the Services; and as we believe necessary or appropriate (a) to comply with applicable laws;
(b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities;
(c) to enforce our Policy; and
(d) to protect our rights, privacy, safety or property, and/or that of you or others.
We may share this information with service providers who perform services on our behalf, such as those services listed above, or other services like processing information requests, displaying stored data you access, to assist us in marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service they provide, will be required to maintain the confidentiality of the information, and will be prohibited from using it for any other purpose.
We may also use information you provide to better serve you, and, if you have given your consent for us to do so, to send you email or text messages concerning offers from our partners and other third parties that we think may be of interest to you. If you do not wish to receive marketing emails, you may adjust your Personal Information Preferences as described below or follow the unsubscribe or stop instructions included within each communication. We use various email broadcasting services as our marketing automation platform. By submitting the information you provide us, you acknowledge that the information will be transferred to our contracted providers for processing in accordance with their Privacy Policy and Terms.
We will only retain your personally identifiable information as long as reasonably required to provide you with the Services unless a longer retention period is required or permitted by law (for example, for regulatory purposes). Clowdnet will provide you with information about Clowdnet’ data and how it will be used upon request. Should your data stored by Clowdnet be incorrect, Clowdnet will correct it. In this regard, you can write to Clowdnet at the address listed in section ‘7. How Does A User Change Or Update Information’ or contact them in any other way. In addition, customers can view the data in their account that Clowdnet has stored about them and correct it if necessary.
You may contact us anytime to opt-out of:
- direct marketing communications;
- (ii) our collection of sensitive personal data;
- (iii) any new processing of your personal data that we may carry out beyond the original purpose. Please note that your use of some of the Services may be ineffective upon opt-out.
You may also:
(A) access the data we hold about you at any time via your account or by contacting us directly;
(B) update or correct any inaccuracies in your personal data by contacting us;
(C) in certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
You may contact us at support@clowdnet.com anytime for any other questions you may have about your personally identifiable information and our use of it.
4. Disclosure
As a general rule, Clowdnet will not disclose any of your personally identifiable information except under one of the following circumstances:
- we have your permission, including the permission granted by your acceptance of this Privacy Policy;
- we determine in good faith that it is legally required to be revealed by any relevant statute, regulation, ordinance, rule, administrative or court order, decree, or subpoena;
- it is information that we determine must be disclosed to correct what we believe to be false or misleading information or to address activities that we believe to be manipulative, deceptive or otherwise a violation of law; where you are otherwise notified at the time we collect the data;
- where we need to share your information to provide the product or service you have requested; when such disclosure is made subject to confidentiality restrictions in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by Clowdnet. Clowdnet may share the non-personally identifiable information that Clowdnet gathers, in aggregate form only, with advertisers and other partners.
5. Children’s Policy
Clowdnet is not directed to children under the age of 18 years. The Service is also not offered to children whose age makes it illegal to process their personal data or requires parental consent for the processing of their personal data under the GDPR or other local law.
We do not knowingly collect personal data from children under 18 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use the Services, and do not provide any personal data to us.
If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Clowdnet, please contact us at support@clowdnet.com
If we learn that we have collected the personal data of a child under the age of 18 years, we will take reasonable steps to delete
6. International Usage
The Service is owned by Clowdnet and may be accessed in UK and abroad. For data protection purposes, Clowdnet is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
Clowdnet has also contracted with third party service providers to manage the logistics and customer support for an optimal 24/7 service. Some data needs to be disclosed and transferred to these third parties to ensure the fulfilment of the service. All third parties involved have been engaged under a binding confidentiality agreement and have limited access to the Clowdnet database for the purposes of providing support.
7. How Does A User Change Or Update Information?
If you have any questions or concerns about this privacy policy or would like the personally identifiable information that you have provided to be removed from our files, please contact Clowdnet via email at support@clowdnet.com
8. Security and Encryption
We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage, is completely secure. Therefore, while we endeavour to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security. Our service has security measures in place designed to protect against the loss, misuse and alteration of the information under our control. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All service information is maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords. You are responsible to keep your password secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at support@clowdnet.com.
9. Changes to This Policy
We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will revise the last updated date at the top of the policy. If there are material changes to this statement or in how we will use your personal information, we will notify you by prominently posting a notice of such changes here or on our home page, or by sending you an email. We encourage you to review this policy whenever you visit one of our websites or applications.
All business enquiries should be sent to: social@clowdnet.com
10. Confidentiality
Clowdnet Services Ltd confirms that your data will be treated with due care attention and confidentially by any personnel involved dealing with your account and service. We will not give or communicate your data to any third party, except in the cases provided for by law, or unless the interested party has expressly authorized us to do so.
Postal address: 3rd Floor, 86-90 Paul Street, London EC2A 4NE
